FAQ

 

 

Where do these ship from?

We are located in Phoenix, Arizona.

 

What are your shipping costs?

We ship all our products for FREE

 

Is the Olive Wood Dry?

Yes, this batch of wood all came from the same grove and these root balls have been sitting for years so the moisture content is under 10% for all cookies.

 

How do you ensure safe delivery of the cookies/slices/rounds?

We pack our boxes very carefully. We use plywood with a layer of dense foam. We then place the cookie on this and wrap it to the plywood. We use 200lb edge tested boxes and large sized bubble wrap to ensure the pieces do not move within the box. While issues do arise with UPS, we rarely encounter them.

 

Do you accept returns?

Returns are accepted with 14 days. Buyer is responsible for return shipping cost. Please contact us with the return reason and we will work on supplying the return label. The item needs to be returned in the same condition as it arrived at the buyer.